FAQ
Your questions, answered
Booking, payment, pick-up, what to bring: everything you need to know before your tour.
How do I pay?
In cash (IDR) to your driver on the day. No payment is taken online.
When is my booking confirmed?
Your request is reviewed by hand. We usually confirm within a few hours on WhatsApp, and by email if you gave one.
What is included in a private tour?
The private air-conditioned car, your English-speaking driver, petrol, parking fees and mineral water. Entrance tickets and meals are paid on site unless stated otherwise.
Can I change the itinerary?
Of course. Your driver is yours for the day: skip a stop, stay longer somewhere, add a place on the way.
Where do you pick us up?
At your hotel or villa anywhere in South Bali, Ubud and Canggu. Remote areas (Amed, Lovina, Uluwatu cliffs) may carry a small supplement, confirmed by phone.
Are child seats available?
Yes, on request at no extra cost. Mention it in the message field.
What is your cancellation policy?
Free cancellation up to 24 hours before pick-up. Just message us on WhatsApp.
What should I bring?
Comfortable shoes, swimsuit, sunscreen and a sarong for temples (we can lend you one). For sunrise treks, a warm layer.